MY ACCOUNT, MY PASSWORK AND MY PERSONAL DATA

  • My password does not work
  • I have not received my new password
  • I have forgotten my password
  • How can I personalize or change my password?
  • How can I change my personal data?
  • What shall I do if I no longer wish to receive email?
  • How is my account's personal data used?

MY ORDER

  • How can I order online?
  • I wish to cancel my order
  • How long does it take for my order to be shipped?

PROMOTION CODE / VOUCHER

  • How can I use my promotion code / my voucher?

MY METHODS OF PAYMENT

  • What are the methods of payment which are offered on the website?
  • Is payment by card secured?
  • Payment by cheque, to which address should I send the cheque?
  • Payment by cheque, did we receive your cheque?
  • Payment by wire transfer: how does it work?
  • I just ordered online and would like to change my method of payment.

ORDER CONFIRMATION

  • I have not received the confirmation of my order
  • I wish to modify my order
  • I wish to print my order

DELIVERY

  • What is the website's delivery zone?
  • Which carrier do we use?
  • What are the expected delivery costs and timing?
  • How can I follow my order?

RETURNING AN ITEM

  • How can I return an item ordered on the site?
  • How long do I have to return an item?
  • What happens when I return my items?
  • How can I use my credit slips?

CUSTOMER SERVICE

  • How can I contact customer service?

 

MISCELLANEOUS

  • Our General Terms and Conditions

 

MY PASSWORD DOES NOT WORK 

Make sure to correctly enter your email and password. If your password doesn't work: call 600544045 or chat with us. New password will generated and send to your email and mobile.

 

I HAVE NOT RECEIVED MY NEW PASSWORD

Call directly to 600 544045 or chat with us

I HAVE FORGOTTEN MY PASSWORD

Call directly to 600 544045 or chat with us

HOW CAN I PERSONALIZE OR CHANGE MY PASSWORD?

Call directly to 600 544045 or chat with us

 

HOW CAN I CHANGE MY PERSONAL DATA?

Sign in to "My account", where you can modify the information in your account.

WHAT SHALL I DO IF I NO LONGER WISH TO RECEIVE EMAIL?

You can unsubscribe at any time by clicking on the link featured in all emailed offers.

 

HOW IS MY ACCOUNT'S PERSONAL DATA USED?

High Performance Spare Parts holds personal data

we guarantee confidentiality for all personal information gathered on the site, and all information is used exclusively in a commercial framework with Subzeromotors.com.
By our intermediary, you are subject to receive offers from other companies. If you do not wish to receive these offers, please contact customer

 

HOW CAN I ORDER ONLINE?

STEP 1 : Your shopping bag
To choose items, refine your search, click on an item to add it to your shopping Cart.
Promotional codes allow you to enjoy discounts.
You can choose to send your items in a gift box with a message.

You can modify your selections up until the last moment.

STEP 2: Logging in
If you are not signed in, you can do so by going to "My account".

STEP 3: Personal details
Indicate the delivery address

STEP 4: Delivery
Choose a delivery option

STEP 5:
Order summary and payment
In your order details, please verify that all of your personal information is correct before validating your order. You can pay by credit card (secured payment), cheque or wire transfer.

STEP 6: confirmation
Your order is confirmed and you will receive an email confirming the order details.

 

I WISH TO CANCEL MY ORDER

To cancel your order, please contact customer service as soon as possible.

HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?

Please allow 1 to 2 business days to process your order in product is available. Credit card verification for international customers take few days depends on card type.

HOW CAN I USE MY PROMOTION CODE / MY VOUCHER?

You can find all discount codes in the "My Account" section, under "My Vouchers".

You will receive promotional offers and codes when you subscribe to our newsletter.
All vouchers will be given in the form of a code.

 

WHAT ARE THE METHODS OF PAYMENT WHICH ARE OFFERED ON THE WEBSITE?

You can pay by credit card (secured payment).

Credit Card: We recommend this method of payment as it is the easiest, fastest and entirely secure with Merchant.

 

IS PAYMENT BY CARD SECURED?

This is another safe and effective option.

HIGHPERFORMANCESPAREPARTS.COM is 100% secure.

 

PAYMENT BY CHEQUE, TO WHICH ADDRESS SHOULD I SEND THE CHEQUE?

Call directly to 600 544045 or chat with us

PAYMENT BY CHEQUE, DID WE RECEIVE YOUR CHEQUE?

Once we receive your check, your order will be immediately processed and shipped. You will get an automatic email confirming the dispatch of your parcel by specifying the exact number for delivery tracking

PAYMENT BY WIRE TRANSFER: HOW DOES IT WORK?

Call directly to 600 544045 or chat with us

I JUST ORDERED ONLINE AND WOULD LIKE TO CHANGE MY METHOD OF PAYMENT.

Once your order has been processed on the site, it is impossible to modify payment.
If you would like to change your method of payment, please cancel your confirmed order (contact customer care here)and place another order

 

I HAVE NOT RECEIVED THE CONFIRMATION OF MY ORDER

It may be due to a mistake in your email address
Make sure that you are able to sign-in on the site and access "My Account".

 

I WISH TO MODIFY MY ORDER

While your order is being confirmed and validated on our site; it is impossible to change the selected items.
Nonetheless, if you order hasn't been processed, we will do our best to take care of your request. Please indicate your request by contacting customer care here.

 

I WISH TO PRINT MY ORDER

Login to your space "My Account" using your email and password, then click the link "My Orders" and you will get a list of your orders. It only remains for you to print your invoice

                                                  

WHAT IS THE WEBSITE'S DELIVERY ZONE?

We deliver to most countries. If your country isn't on the list; please don't hesitate to contact customer care to see if delivery is available in your country.

WHICH CARRIER DO WE USE?

Subzero Motors use DHL and UPS to deliver products all around the world.

WHAT ARE THE EXPECTED DELIVERY COSTS AND TIMING?

Delivery costs depend on the destination as well we offer a manual quote and instant FedEx quotes.
For more details, cotact customer service on check online for carrier section

HOW CAN I FOLLOW MY ORDER?

By using your tracking number for your package (included in your confirmation email), you can follow the status of your package by going to FedEx or any shipping site

HOW CAN I RETURN AN ITEM ORDERED ON THE SITE?

Call directly to 600 544045 or chat with us

HOW LONG DO I HAVE TO RETURN AN ITEM?

Call directly to 600 544045 or chat with us

WHAT HAPPENS WHEN I RETURN MY ITEMS?

Call directly to 600 544045 or chat with us

 

HOW CAN I USE MY CREDIT SLIPS?

When a credit voucher is generated, we create a code. To use the code, go to "My credits" in "My account". You will need to copy and paste the code in your shopping bag during your next order and the amount will automatically be added.

HOW CAN I CONTACT CUSTOMER SERVICE?

You can contact customer service by dialing 600 544 045

OUR GENERAL TERMS AND CONDITIONS

Click here for details